Terms & Conditions

These terms apply to every booking made with Krishna Tours & Travels, Dwarka, Gujarat – through our website krishnatravelsandtours.com, by phone, WhatsApp, email or at our office. By making a booking or paying an advance, you agree to these terms. In these terms, “we” and “us” means Krishna Tours & Travels, and “you” means the person making the booking and everyone travelling with them.

1. Our services

We arrange tour packages, hotel stays, taxi and tempo traveller hire, and bike rentals in Dwarka and across Gujarat. Hotels, and some vehicles and activities, are run by independent partners. We act as the booking agent for these partners.

2. Making a booking

A booking is confirmed only after you pay the advance and receive our confirmation by WhatsApp, SMS or email.
Please check names, dates, hotel, vehicle and pickup details in the confirmation. Tell us about any mistake within 24 hours.
Prices on the website and in quotes are a guide. The final price is the one in your confirmation.
Quotes are valid for 7 days, unless we say otherwise.

3. Prices and payment

Advance: 25% of the total to confirm the booking.
Balance: paid before the tour starts, or at the time of pickup for taxi and bike rentals.
Hotel-only bookings: full payment may be needed to confirm, depending on the hotel. Some hotels offer “Pay at Hotel”.
Payment methods: UPI, bank transfer or cash. Ask for our payment details only from our official phone or email.
Prices include only what is listed in the confirmation. Unless stated, they do not include temple VIP darshan tickets, entry fees, boat or ferry tickets, meals not mentioned, personal expenses, tips or travel insurance.
Prices may go up during festivals (such as Janmashtami, Diwali and Holi), long weekends and peak season. GST and other government taxes are charged as per law.
If fuel prices, tolls or government taxes rise after booking, we may charge the difference. We will inform you before the trip.

4. Cancellation and refunds

To cancel, send a message to our official WhatsApp number or email. The cancellation date is the date we receive your message.

Tour packages

When you cancel	Cancellation charge
15 days or more before travel	10% of the total price
7 to 14 days before travel	25% of the total price
3 to 6 days before travel	50% of the total price
Less than 3 days before travel, or no-show	100% (no refund)

Hotel bookings

Each hotel has its own cancellation policy, shown in your confirmation. That policy applies.
Rooms marked “Free Cancellation” can be cancelled free up to the time shown in your confirmation.
Non-refundable rates and festival-date bookings cannot be refunded.
If you check out early or do not arrive, the hotel may charge for the full stay.

Taxi and tempo traveller hire

Cancel 24 hours or more before pickup: full refund of the advance.
Cancel less than 24 hours before pickup, or no-show: the advance is not refunded.

Bike rentals

Cancel 12 hours or more before pickup: full refund of the advance.
Cancel less than 12 hours before pickup, or no-show: the advance is not refunded.

How refunds are paid

Refunds go back to the original payment method (bank or UPI) within 7–10 working days.
Amounts already paid to hotels, ferries or other partners are refunded only if they refund us.
No refund is given for unused services, such as a missed sightseeing spot or a meal you skip.

Cancellation by us

If we must cancel because of a problem on our side, we will offer a similar alternative or a full refund of what you paid us.

5. Hotel booking terms

Check-in and check-out: usually check-in is 12:00 PM and check-out is 10:00 AM. Times vary by hotel. Early check-in or late check-out depends on availability and may cost extra.
ID proof: every adult guest must show a valid government photo ID at check-in (Aadhaar, passport, driving licence or voter ID). PAN card is not accepted. Foreign guests must show a passport and visa. The hotel can refuse check-in without valid ID.
Couples: some hotels in Dwarka are family or pilgrim hotels and may not allow unmarried couples. Please ask us before booking.
Room occupancy: room prices are for the number of guests in your confirmation. Extra adults or children may need an extra bed at extra cost.
Children: child age limits and charges follow each hotel’s policy.
Children above 10 years: children above 10 years of age are counted as an extra person, and extra person charges apply.
Room type: we book the room type you choose. The exact room, floor or view is decided by the hotel.
Facilities: photos and facilities (such as Wi-Fi, lift, parking, AC, breakfast) are as shared by the hotel. We are not responsible if a hotel changes or stops a facility.
Hotel rules: you must follow the hotel’s rules, including rules on smoking, alcohol, non-vegetarian food, visitors, noise and pets. Many hotels near temples are pure vegetarian and do not allow alcohol.
Damage: you must pay for any damage you cause to hotel property.
Overbooking or closure: if a hotel cannot give your room, we will arrange a similar or better hotel. If we cannot, we will refund the amount paid for that hotel.

6. Tour package terms

The itinerary is a plan. We may change the order of places or timings because of weather, traffic, temple closures, festival crowds or local rules.
Temple darshan timings, queues and VIP passes are controlled by temple trusts. We cannot guarantee darshan at a fixed time.
Bet Dwarka boat or bridge access, Shivrajpur Beach activities and other sites may close without notice. No refund is due for places closed by authorities.
Guides, where included, are for the places listed in the itinerary.
If you leave the tour early or skip any part of it, there is no refund for the unused part.

7. Taxi and tempo traveller terms

Rates are per day or per km, as stated in your quote. A day means up to 300 km or 12 hours, unless your quote says otherwise. Extra km and extra hours are charged at the rates in your quote.
Tolls, parking, state permits and driver night charges are extra unless your quote includes them.
The driver works from 6:00 AM to 10:00 PM. Driving outside these hours costs extra and depends on the driver’s agreement.
The vehicle model shown is an example. We may send a similar vehicle of the same type and seating if the shown one is not available.
The number of passengers and amount of luggage must not exceed the vehicle’s seating and legal limits.
Children above 10 years of age are counted as a full passenger (extra person) for seating and pricing.
Smoking, alcohol and drugs are not allowed in the vehicle. The driver may stop the trip if this rule is broken, and no refund will be given.
You must pay for any damage caused to the vehicle by you or your group, including stains needing cleaning.
The driver may refuse a route that is unsafe, illegal or closed.

8. Bike rental terms

The rider must be at least 18 years old and show a valid original driving licence for two-wheelers, plus one government photo ID.
A refundable security deposit is taken at pickup. It is returned when the bike comes back on time and without damage.
Helmets are provided. The rider and pillion must wear them. Traffic fines and challans during the rental are paid by the rider.
Fuel is not included unless your booking says “Full Tank Fuel”. Return the bike with the same fuel level as at pickup.
Late return is charged per hour, as told at pickup.
The rider pays for damage, lost keys and lost helmets. If the bike is stolen because of the rider’s carelessness, the rider pays the loss not covered by insurance.
Bikes must stay within the area agreed at pickup and must not be used for racing, stunts or carrying more than two people.

9. Your responsibilities

Carry valid ID for every traveller for the whole trip.
Be ready at the pickup point on time. Waiting beyond 30 minutes may be charged, and we may cancel the pickup as a no-show.
Tell us before booking about any health condition, mobility needs or special requirements, so we can plan properly.
Look after your own money, phones, jewellery and luggage. We are not responsible for loss or theft.
Respect temple rules, dress codes and local customs.
We recommend travel insurance for all travellers.

10. Our responsibility

We take care in choosing hotels, drivers and partners, but we do not own or run hotels or third-party services. We are not responsible for their acts, delays or service failures.
We are not responsible for injury, illness, loss or extra costs caused by events outside our control, or by your own actions.
If we are found responsible for any loss, our liability is limited to the amount you paid us for that booking.

11. Events outside our control

We are not responsible for delays, changes or cancellations caused by events we cannot control. These include floods, cyclones, heavy rain, earthquakes, strikes, riots, road or temple closures, government orders, pandemics and train or flight delays. Any extra cost for hotels, food or transport in such cases is paid by you. Refunds, if any, will depend on what our partners refund to us.

12. Complaints

If something is not right during your trip, tell us immediately so we can fix it on the spot. Complaints after the trip must be sent in writing within 7 days of the trip ending.

13. Website use

Photos, text and logos on this website belong to Krishna Tours & Travels and may not be copied without permission. We try to keep information correct, but prices, timings and facilities can change without notice.

14. Changes to these terms

We may update these terms at any time. The version on this page on the date you book applies to your booking.

15. Governing law

These terms follow the laws of India. Any dispute will be handled by the courts of Devbhumi Dwarka, Gujarat.

16. Contact us

Krishna Tours & Travels Dwarka, Devbhumi Dwarka, Gujarat, India – 361335 Phone / WhatsApp: +91 70161 15120 Email: krishnatoursandtravelsdwarka@gmail.com Hours: Monday to Sunday, 8:00 AM – 9:00 PM