This Privacy Policy explains how Krishna Tours & Travels collects, uses and protects your personal information when you visit krishnatravelsandtours.com or contact us to book a tour, taxi, bike or hotel. By using our website, you agree to this policy.
1. Who we are
Krishna Tours & Travels is a travel service based in Dwarka, Devbhumi Dwarka, Gujarat, India – 361335. We arrange pilgrimage and leisure tours, taxi and tempo traveller rentals, bike rentals and hotel stays in Dwarka and across Gujarat.
2. Information we collect
Information you give us when you fill in a form, call, email or message us on WhatsApp:
- Name, mobile number and email address
- City or country
- Destination, tour or vehicle you are interested in
- Travel dates, pickup point and number of travellers
- Special requirements you share (for example, senior citizens or wheelchair needs)
- ID details, only when a hotel or vehicle rental legally requires them at the time of booking
Information collected automatically when you browse the site:
- IP address, browser and device type
- Pages visited and time spent on them
- Cookies (see section 6)
We do not collect card or bank details on this website.
3. How we use your information
- To reply to your enquiry and send a quote
- To confirm and manage your tour, taxi, bike or hotel booking
- To share trip details, pickup times and driver or guide contact
- To send booking updates by phone, SMS, WhatsApp or email
- To improve our website and services
- To meet legal, tax and safety requirements
We will send offers or promotional messages only if you agree to receive them. You can stop them at any time by replying “STOP” or contacting us.
4. Consent
By submitting a form or contacting us, you consent to us using your information for the purposes above, as required by India’s Digital Personal Data Protection Act, 2023. You can withdraw your consent at any time by writing to us (see section 13). Withdrawing consent may mean we cannot complete a booking.
5. Sharing your information
We do not sell or rent your personal information. We share only what is needed to deliver your trip with:
- Hotels, drivers, guides and vehicle owners who serve your booking
- Service providers that run our website (hosting, forms, spam protection)
- Government or law enforcement authorities, when required by law
6. Cookies
Cookies are small files stored in your browser. We use them to keep the website fast, secure and working properly, and to protect our forms from spam. You can block or delete cookies in your browser settings; some parts of the site may then not work correctly.
7. Third-party services
Our website uses these services, which may collect data under their own privacy policies:
| Service | Purpose |
|---|---|
| Google reCAPTCHA | Protects our forms from spam (Google Privacy Policy) |
| Chat with us when you tap the WhatsApp button (WhatsApp Privacy Policy) | |
| Google Maps | Shows our office location |
| Hostinger | Hosts our website |
Links to other websites, such as Facebook or hotel sites, are covered by those websites’ own policies.
8. How long we keep your information
We keep your information only as long as needed to handle your enquiry or booking, and afterwards for as long as tax, accounting or other laws require. Enquiries that do not lead to a booking are deleted within 12 months.
9. Security
Our website uses HTTPS encryption, and access to your information is limited to staff and partners who need it to serve you. No method of online storage or transfer is completely secure, but we take reasonable steps to protect your data.
10. Your rights
You can ask us to:
- Show you the personal information we hold about you
- Correct or update it
- Delete it, unless we must keep it by law
- Stop sending you promotional messages
- Withdraw your consent
To make a request, contact us using the details below. We will respond within 30 days.
11. Children
Our services are meant for adults. Bookings for children must be made by a parent or guardian, and we do not knowingly collect information from children under 18 without that consent.
12. Changes to this policy
We may update this policy from time to time. The new version will be posted on this page with a revised “Last updated” date.
13. Contact us and Grievance Officer
If you have a question or complaint about your privacy, contact our Grievance Officer:
Krishna Tours & Travels Dwarka, Devbhumi Dwarka, Gujarat, India – 361335 Phone: +91 70161 15120 Email: krishnatoursandtravelsdwarka@gmail.com Hours: Monday to Sunday, 8:00 AM – 9:00 PM
We will acknowledge your complaint within 24 hours and try to resolve it within 15 days.